Terms of service
Terms & Conditions
Jordan River Caskets
Effective date: June 19, 2026
These Terms & Conditions govern your use of jordanrivercaskets.com and your communications with Jordan River Quality Caskets LLC (“Jordan River Caskets,” “we,” “us,” or “our”). By using our website or opting in to our text messaging, you agree to these terms.
SMS / Text Messaging Terms
Program Name: Jordan River Quality Caskets LLC
1. Program description.
When you opt in, you may receive text (SMS) messages from Jordan River Quality Caskets LLC, including appointment confirmations and reminders, responses to your inquiries, and follow-up messages about our caskets, urns, and pre-planning options. Message frequency varies.
2. Opt-out instructions.
You can cancel the SMS service at any time. Simply reply STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us.
3. Rejoining.
To rejoin, opt in again the same way you did initially, and we will resume sending SMS messages to you.
4. Help instructions.
If you experience any issues with the messaging program, reply HELP for assistance, or contact us directly at (949) 882-2494 or info@jordanrivercaskets.com.
5. Carrier liability.
Carriers are not liable for delayed or undelivered messages.
6. Message and data rates.
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
7. Privacy.
For privacy-related inquiries, please see our Privacy Policy at jordanrivercaskets.com/policies/privacy-policy.
8. Industry standards.
Our messaging program is operated in accordance with applicable carrier requirements and recognized industry standards.
9. Legal compliance.
We operate our messaging program in compliance with applicable federal and state laws and regulations.
Use of Our Website
The content on our website is provided for general information about our products and services. We strive for accuracy but do not guarantee that all information is complete or current at all times.
Products and Orders
Product descriptions, availability, pricing, shipping, delivery timelines, and personalization options may vary and are confirmed at the time of order or consultation. Nothing on this website is a binding offer until confirmed by us in writing.
Shipping and Delivery
Jordan River Caskets currently provides complimentary standard shipping within the continental United States. Delivery timing may vary based on product availability, delivery destination, carrier scheduling, funeral home coordination, weather conditions, and other circumstances beyond our control.
For immediate need situations, customers should contact us directly before or immediately after placing an order so we can help coordinate timing, availability, and delivery requirements.
Payments
All purchases must be paid according to the payment method selected at checkout or otherwise approved by Jordan River Caskets. Orders may be reviewed before fulfillment to confirm product availability, delivery details, and any special requirements.
Cancellations and Changes
Because caskets and memorial products may involve time-sensitive delivery coordination, cancellations or changes should be requested as soon as possible. Custom, personalized, or already-shipped items may not be eligible for cancellation or refund.
Limitation of Liability
Jordan River Caskets is not responsible for delays, interruptions, or damages caused by carriers, weather events, natural disasters, incorrect delivery information, funeral home scheduling issues, or circumstances beyond our reasonable control.
Contact Us
Jordan River Quality Caskets LLC
Santa Ana, California
Phone: (949) 882-2494
Email: info@jordanrivercaskets.com