Política de reembolso

REFUND & RETURN POLICY

Last Updated: June 2026

At Jordan River Caskets, we understand that the purchase of a casket is unlike any other purchase. Families place their trust in us during one of life’s most important moments, and we take that responsibility seriously.

Our commitment is to provide exceptional craftsmanship, transparent communication, reliable delivery, and compassionate service throughout the entire process.

Nature of Our Products

Jordan River Caskets specializes in handcrafted caskets, memorial products, and custom memorial items.

Due to the unique nature of these products, many items are manufactured, reserved, customized, or prepared specifically for a particular family or funeral home. As a result, our return and refund policies differ from those of traditional retail products.

Order Review and Accuracy

We encourage all customers to carefully review their order details before completing a purchase, including:

• Product selection
• Finish and color
• Dimensions
• Customization requests
• Delivery information
• Funeral home information
• Contact information

Once an order enters production, preparation, or shipping coordination, changes may no longer be possible.

Cancellation Policy

Orders may generally be canceled prior to production, preparation, customization, or shipping arrangements.

If an order has already entered production or delivery scheduling, Jordan River Caskets reserves the right to assess reasonable administrative, production, or logistics fees associated with the cancellation.

Each cancellation request is reviewed individually.

Custom and Personalized Products

Custom caskets, engraved products, special-order items, personalized memorial products, and made-to-order merchandise are considered final sale.

Once production begins, these items are generally not eligible for cancellation, return, exchange, or refund.

Examples include:

• Custom religious artwork
• Personalized engravings
• Special finishes
• Custom color requests
• Made-to-order memorial products
• Special production requests

Damaged Merchandise

Although rare, shipping damage may occasionally occur during transportation.

If your order arrives with visible damage, please notify Jordan River Caskets within 48 hours of delivery.

To assist with the claims process, please provide:

• Order number
• Customer name
• Delivery address
• Photos of the product
• Photos of all packaging
• Detailed description of the damage

Upon review, Jordan River Caskets may:

• Repair the item when feasible
• Replace the damaged item
• Issue a partial refund
• Coordinate directly with the carrier
• Provide another appropriate resolution

Resolution decisions are made at the sole discretion of Jordan River Caskets based on the circumstances of each claim.

Incorrect Shipments

If you receive a product that differs from the item ordered due to an error on our part, please contact us immediately.

We will work promptly to investigate the situation and determine the most appropriate solution.

Refused Deliveries

Customers who refuse delivery of an order without prior authorization from Jordan River Caskets may be responsible for transportation, storage, return freight, and administrative expenses associated with the shipment.

Refund Processing

When a refund is approved, the refund will generally be issued using the original payment method.

Processing times may vary depending on:

• Payment provider
• Financial institution
• Credit card issuer
• Banking procedures

Jordan River Caskets is not responsible for delays caused by third-party financial institutions.

Limitation of Refund Eligibility

Jordan River Caskets reserves the right to deny refund requests involving:

• Misuse of products
• Improper handling after delivery
• Unauthorized modifications
• Failure to report damage within required timeframes
• Fraudulent claims

Contact Information

Questions regarding returns, cancellations, refunds, or shipping claims may be directed to:

Marco Alamillo
Jordan River Caskets
info@jordanrivercaskets.com

SHIPPING & DELIVERY POLICY

Last Updated: June 2026

Jordan River Caskets proudly serves families, funeral homes, and memorial professionals throughout the United States.

Our mission is to make high-quality handcrafted caskets accessible nationwide while providing a delivery experience that reflects the dignity and care every family deserves.

Complimentary Nationwide Shipping

Every Jordan River Casket includes complimentary shipping within the continental United States.

We believe families should never encounter unexpected freight charges during an already difficult time.

Shipping costs are included in our pricing structure whenever applicable.

Delivery Destinations

We primarily deliver to:

• Funeral homes
• Mortuaries
• Cemeteries
• Cremation providers
• Religious organizations
• Approved delivery locations

Most deliveries are coordinated directly with the funeral home selected by the family.

Immediate Need Deliveries

When a family experiences a recent loss, timing becomes critically important.

Our team works closely with funeral homes and transportation partners to coordinate delivery as quickly as possible.

While exact delivery times cannot be guaranteed, every effort is made to prioritize urgent situations.

Delivery Timeframes

Delivery times vary depending on:

• Product availability
• Geographic location
• Carrier schedules
• Weather conditions
• Road conditions
• Customization requirements

Many deliveries can be completed within several business days.

Custom orders may require additional production time.

Delivery Coordination

To ensure a smooth experience, our team may contact:

• The customer
• The funeral home
• The receiving facility
• Shipping partners

to confirm delivery arrangements and scheduling.

Inspection Upon Delivery

We strongly encourage recipients to inspect the shipment upon arrival.

Any concerns regarding damage, defects, or discrepancies should be reported immediately.

Prompt reporting allows us to work quickly toward a resolution.

Local Pickup

Local pickup may be available by appointment in Southern California.

Customers interested in local pickup should contact our team before placing an order to verify availability and scheduling.

Delivery Delays

Jordan River Caskets is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Weather events
• Natural disasters
• Labor disruptions
• Transportation interruptions
• Government actions
• Carrier delays

Shipping Restrictions

At this time, Jordan River Caskets primarily serves customers within the continental United States.

Shipping to Alaska, Hawaii, Puerto Rico, or international destinations may be available upon request and subject to additional review.