FAQ
Questions Families Ask Before Choosing a Casket
Answers for families buying a casket directly, planning ahead, coordinating funeral home delivery, or facing an immediate funeral need.
Buying a Casket Directly
Can I buy a casket from Jordan River Caskets instead of the funeral home?
Yes. Families may buy a casket from an outside provider and have it delivered to the funeral home. Funeral homes are required to accept outside caskets.
Can the funeral home charge a handling fee for an outside casket?
No. A funeral home cannot charge a special handling fee simply because the casket was purchased from another provider.
Does the casket price include funeral services?
No. The product price is for the casket unless stated otherwise. Funeral home services, cemetery fees, flowers, transportation, clergy, and other funeral-related costs are separate.
How do I get help choosing the right casket?
Call or text (949) 882-2494. We can help based on faith, style, budget, delivery timing, and the funeral home involved.
Shipping & Delivery
Is shipping included?
Yes. Jordan River Caskets products include standard shipping coordination in the listed product price. Families do not pay a separate shipping charge at checkout.
Do you offer nationwide delivery?
Shipping coordination may be available for many destinations throughout the United States depending on product availability, destination, carrier options, and funeral home receiving requirements.
What should I do if the funeral service is soon?
Call or text us before placing an order. Send the service date, city, funeral home name, and preferred casket so we can help confirm timing.
Can you deliver to a funeral home?
Yes, when available. Most casket deliveries require coordination with the funeral home or approved receiving location before shipment. Families should notify the funeral home that a casket is being purchased from an outside provider.
Planning Ahead
Can I plan ahead with a casket selection?
Yes. The Casket Ownership Program™ helps families choose a casket and document their wishes before there is an immediate need.
Is the Casket Ownership Program™ the same as funeral insurance?
No. It focuses on casket selection and instructions. Funeral insurance or full pre-need funeral service plans are separate and may involve licensed providers.
Do you also help with complete funeral pre-planning?
We can help families understand planning-ahead options and whether they need casket-only planning or a more complete funeral pre-planning conversation.
Custom Orders & Partnerships
Do you offer religious or custom designs?
Jordan River Caskets offers faith-inspired, cultural, traditional, and handcrafted Mexican casket designs. Custom availability depends on timing, design, inventory, and production options.
Can funeral homes order from Jordan River Caskets?
Yes. Funeral homes and partners can contact us about wholesale, partnership, and distributor opportunities.
Still not sure what to do next?
Call or text Jordan River Caskets and we can help you understand your options, delivery timing, casket selection, and the best next step for your family.