Política de envío
Shipping Policy
Last Updated: June 2026
At Jordan River Caskets, we understand that many purchases are made during sensitive and time-critical situations. Our goal is to provide reliable, transparent, and respectful delivery service to families and funeral homes throughout the United States.
Free Nationwide Shipping
All Jordan River Caskets products include complimentary shipping within the contiguous United States.
There are no hidden freight charges added at checkout for standard deliveries within our shipping coverage area.
Additional charges may apply for remote locations, special delivery requirements, expedited services, Alaska, Hawaii, or locations outside the continental United States.
Delivery Locations
Products may be delivered directly to:
- Funeral homes
- Mortuaries
- Cemeteries
- Crematories
- Churches
- Approved family-designated locations
Customers are responsible for providing accurate delivery information at the time of purchase.
Processing Time
Orders are reviewed and processed as quickly as possible after payment confirmation.
Processing times vary depending on:
- Product availability
- Inventory location
- Customization requests
- Delivery destination
- Carrier scheduling
Most in-stock products are prepared for shipment within 1–2 business days.
Immediate Need Orders
For immediate need situations, Jordan River Caskets prioritizes rapid fulfillment whenever inventory is available.
Customers requiring urgent delivery should contact our team directly before or immediately after placing an order so we can coordinate delivery requirements and timing.
While we make every effort to meet requested delivery dates, actual delivery schedules are dependent upon carrier availability and circumstances beyond our control.
Transit Times
Typical transit times range from:
- 1–3 business days for many major metropolitan areas
- 2–5 business days for most locations nationwide
Actual delivery times may vary based on destination, weather conditions, carrier schedules, holidays, and regional logistics factors.
Tracking Information
When available, customers will receive shipment updates and tracking information once their order has been dispatched.
Some specialized freight deliveries may require direct coordination between the carrier and the receiving funeral home.
Inspection Upon Delivery
Customers should inspect all products immediately upon delivery.
If shipping damage is discovered, please:
- Photograph the damage immediately.
- Retain all packaging materials.
- Notify Jordan River Caskets within 24 hours of delivery.
- Provide supporting photos and delivery information.
Prompt reporting allows us to assist with freight claims and potential resolutions.
Delivery Delays
Jordan River Caskets is not responsible for delays caused by:
- Weather events
- Natural disasters
- Labor disruptions
- Carrier scheduling issues
- Traffic conditions
- Government actions
- Circumstances beyond our reasonable control
We will make every effort to keep customers informed regarding significant delivery delays.
Custom Orders
Custom-built or personalized products may require additional production time before shipment.
Estimated completion dates for custom orders will be communicated prior to production whenever possible.
Service Area
Jordan River Caskets currently serves customers throughout the United States.
For delivery questions, immediate need requests, funeral home coordination, or special shipping requirements, please contact our customer support team before placing your order.
Contact Information
Marco Alamillo
Email: info@jordanrivercaskets.com
Phone: (619) 930-0431
Business Hours: Monday–Friday, 8:00 AM – 6:00 PM