Overview

Because caskets are oversized, time-sensitive funeral merchandise, returns and refunds are limited. Jordan River Caskets is committed to handling every order with care, professionalism, and clear communication.

Cancellation Before Shipment

Orders may be canceled before shipment for a full refund, provided the item has not been prepared, packaged, released to the freight carrier, or entered custom production.

If the casket has already been prepared, packaged, or released to the freight carrier, cancellation requests may be subject to shipping, handling, freight, and restocking charges.

Returns

Due to the nature of funeral merchandise, Jordan River Caskets does not accept returns of caskets that have:

• Been used in a funeral service.
• Been placed in a cemetery, mausoleum, burial location, or cremation setting.
• Been altered, damaged, modified, or handled beyond normal inspection after delivery.
• Been custom-made, personalized, engraved, specially ordered, or manufactured for a specific request.
• Been accepted without timely notice of visible freight damage or product defect.

Standard, non-custom caskets may be considered for return only if the request is made promptly, the casket has not been used, the item remains in new and resalable condition, and the original packaging and freight materials are available.

Approved returns may be subject to a restocking fee, original freight charges, return freight charges, and any handling costs already incurred.

Damaged Deliveries

Customers, funeral homes, or receiving locations must inspect the casket upon delivery.

If visible damage is present:

• Note the damage on the delivery receipt.
• Take clear photographs immediately.
• Keep all original packaging, pallet, and freight materials.
• Contact Jordan River Caskets within 48 hours of delivery.

If a casket arrives damaged, defective, or materially different from the confirmed order, Jordan River Caskets may, at its discretion, provide a repair, replacement, partial refund, full refund, or another appropriate resolution.

Custom Orders

Custom-built, personalized, engraved, religious artwork, special-finish, oversized, or specially manufactured caskets are final sale and are not eligible for cancellation, return, or refund once production has begun.

Exceptions may be considered only if the item arrives damaged, defective, or materially different from the approved order confirmation.

Freight & Shipping Charges

Shipping and freight charges are non-refundable once a shipment has been dispatched.

If a return is approved for any reason, original freight charges, return freight charges, packaging costs, and handling fees may be deducted from the refund amount.

Immediate Need Orders

For immediate-need purchases, please contact Jordan River Caskets before placing an order so we can confirm inventory, availability, receiving location, and delivery timing.

We do not recommend placing an immediate-need order without first confirming delivery feasibility with our team.

Right To Refuse Return

Jordan River Caskets reserves the right to refuse any return, refund, cancellation, or exchange request that does not comply with this policy.

No return will be accepted without prior written authorization from Jordan River Caskets.